On my Turkish Airlines flight from Bali to Istanbul, departing on September 11 and returning on September 17, I experienced a serious issue regarding my dietary restrictions. Despite notifying the airline two weeks in advance about my lactose intolerance, I was served a meal containing lactose. After consuming the meal, I asked if it contained any dairy products due to my allergy and was told it did not.
However, after I became ill, I was informed that the meal was vegetarian, not vegan. Although I filled out a complaint form and was assured that there would be no issues on the return flight, no dietary information had been entered. While the business class attendant offered assistance, the economy class attendant refused to call for help and responded rudely when I requested some fruit due to dizziness, saying they could only provide fruit from the breakfast meal if I couldn't eat breakfast.
I was left hungry for 12 hours and treated with a lack of respect. The disregard for my health condition was extremely disappointing!
On the TK2714 Istanbul-Kars flight dated 27.01, despite selecting the vegan option in the meal preference section, I was told during the service that there was no vegan meal available. When I called your customer service, I was informed that there is no vegan meal option on domestic flights. As a cu...
On my recent international flight with Turkish Airlines (THY), I selected the "strict vegan" meal option. However, I was served a breakfast plate containing cheese, smoked turkey, and yogurt, which are all non-vegan items. When I pointed out my specific meal request, I was told that the vegan meal h...
I am at Istanbul Airport with Turkish Airlines. Our flight, which was supposed to depart at 7:40, has been canceled. We found out about the cancellation while waiting in line to check in our baggage. They told us to 'come back in an hour.' We asked again before the hour was up; it's early morning an...
On July 1st, I had a Turkish Airlines flight from Iğdır to Istanbul with a layover in Ankara, scheduled to depart at 17:05. However, we experienced constant delays with no proper explanations, no refreshments, and not even water was provided. We waited for hours at the airport, hungry and thirsty, w...
On October 1, 2023, my 20:20 Turkish Airlines flight from Istanbul to London was delayed by 12 hours. I was informed about the delay, which would push my flight to the next morning, only when I arrived at the airport, 3 hours before the scheduled departure. When I contacted the Turkish Airlines offi...
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