On the TK2714 Istanbul-Kars flight dated 27.01, despite selecting the vegan option in the meal preference section, I was told during the service that there was no vegan meal available. When I called your customer service, I was informed that there is no vegan meal option on domestic flights. As a customer paying the same fare, it is unacceptable that my dietary preferences are not accommodated and a common dietary choice is ignored. While vegan options are available on your international flights, I would expect this option to be added to domestic flights as well. I urge Turkish Airlines to find a solution to this issue as soon as possible. As a prestigious airline in Turkey, it is disappointing and unacceptable to consciously ignore customer grievances. It is 2024, and as a vegan individual, I want to have equal rights. I expect a vegan meal option to be added to my return flight TK2717 Kars-Istanbul on 02.02.
I contacted Turkish Airlines customer service to request a gluten-free sandwich for my Istanbul-Dalaman-Istanbul flights on December 29, 2023, and January 2, 2024. As a frequent flyer who is compelled to travel with Turkish Airlines, I often find myself having to call their customer service. They ar...
On March 24, 2024, I purchased a ticket from Turkish Airlines for flight TK1528 and selected my seat number, arriving at the airport as planned. However, upon boarding, I was informed that there was no available seat for me, and I would not be able to join the flight. This situation seriously inc...
On my Turkish Airlines flight from Bali to Istanbul, departing on September 11 and returning on September 17, I experienced a serious issue regarding my dietary restrictions. Despite notifying the airline two weeks in advance about my lactose intolerance, I was served a meal containing lactose. Afte...
On my recent international flight with Turkish Airlines (THY), I selected the "strict vegan" meal option. However, I was served a breakfast plate containing cheese, smoked turkey, and yogurt, which are all non-vegan items. When I pointed out my specific meal request, I was told that the vegan meal h...
On December 14, 2024, I traveled from Ankara to Istanbul for Turkish Airlines flight TK712 to Dhaka. Upon arriving in Istanbul, I was informed that my flight to Dhaka was delayed by 7 hours. The flight, originally scheduled for 7:00 PM, was rescheduled to 1:30 AM. However, no explanation for this de...
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