I had promised myself not to use Turkish Airlines again after my last lost baggage incident, but I unknowingly ended up being a victim of their subsidiary Anadolu Jet. I had booked a ticket for the 2:40 Kuwait-Istanbul Sabiha-Izmir flight. I don't have a residence permit in Kuwait; I was there for work. Firstly, the flight was delayed by 3 hours. Then, after taking off, the plane returned due to a technical fault an hour later. Upon landing, no one provided any information for 2 hours. When someone finally came, they gave information in Arabic. The call center is of no help, and no one seems to be aware of the situation. The funny part was that they told me to go and talk to the ticket sales office. Do I have a visa to re-enter the country and talk to the sales office? I then applied for an online visa, got it approved in an hour, and met with Turkish Airlines officials. They gave me a seat on the 12.00 flight to Istanbul, but I had to wait 6 hours for the Izmir connection. I arrived in Istanbul, and went to the ticket office and transfer desk, but received no priority despite being in distress for 16 hours. It's clear and simple: success comes from service, not from flying passengers due to Istanbul's geopolitical importance. Turkish Airlines, you are great when everything is fine, but you fail when things go wrong. You disappointed me.
On my return flight from Cyprus to Istanbul with Turkish Airlines, my baggage was supposed to be delivered to Istanbul Airport but was instead sent to Sabiha Gokcen Airport. I was told that it would be delivered to my home by 1 PM, but it still hadn't arrived by 2 AM, and no information was provided...
Today, we embarked on a journey with Turkish Airlines, transferring from Antalya to Samsun via Istanbul. Turkish Airlines left us in a lurch and turned our day into a disaster. They arbitrarily canceled my connecting flight and rescheduled it for the next morning. My wife and I went through quite an...
My Turkish Airlines flight from Bingol to Antalya to Ankara in July turned into a ridiculous saga. The plane experienced a delay just as we were about to take off. We missed our Antalya flight from Ankara due to the delay. They assured us that they would take us to a 5-star hotel and arrange for our...
Today, I started my journey from Antalya to Samsun with a layover in Istanbul via Turkish Airlines. Turkish Airlines caused me significant inconvenience. They canceled my connecting flight, which I could have made, and rescheduled it for the next morning without consulting me. My spouse and I faced ...
Dear friends, I want to share how I was inconvenienced by our national pride, Turkish Airlines. For the first time in my life, I traveled abroad. I went to America. On my return, I flew from Dulles Airport to Frankfurt with United Airlines on December 17th. From Frankfurt, I was supposed to take a...
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