I had a ticket for the THY flight on 18.08.2023 at 16:20. Despite arriving 1.5 hours early and joining the check-in line, the crowded and shared counters for all flights caused me to reach the counter at 15:30. As I hadn't done online check-in and it was past the last 60 minutes, they informed me I was late and couldn't board the flight. Approximately 10 other passengers faced the same issue. The flight was delayed to 16:40, but the ticket issuance time was considered for the last 60 minutes. After much effort to resolve our issue, we were escorted to the gate with our luggage, being told to wait on standby. We reached gate 119 at around 16:35. After all the passengers boarded, they closed the glass door at 16:50. They then told us, six people, that we couldn't board. My questions are: 1. How did you sell my seat to someone else within 10 minutes? 2. We requested a review of camera footage to see how long we waited in line, but they said we should have checked in 3 hours before for international flights. 3. I had purchased extra baggage online, but they didn't refund it, stating it had to be done before the flight time. How could I have done this when I still had a chance to fly until 16:50? Please open separate counters for each flight to see who really arrives on time. Also, two other passengers had online check-ins, but they were still made to run around for an hour because it was past the last 60 minutes.
Hello, I purchased a ticket for flight TK2676 from THY scheduled to depart on 18.11.2023 at 15:05 for ₺1650. I also completed my online check-in the day before. On 18.11.2023 at 12:29, I was informed via message and email that the flight would be delayed by 45 minutes and would now depart at 15:50....
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
On 08.07.2023 at 10:45, I had a flight from Warsaw to Adana. Despite arriving at the airport 1 hour and 15 minutes (09:30) before the flight, I missed it. Let me explain why; there was a long queue at the baggage drop-off, and the screen displayed a THY Istanbul flight. I thought it was delayed and ...
THY treated me unfairly. Despite arriving at the gate at 19:15 for the 19:40 flight from Istanbul to Antalya on 25.10.2023, and having checked in and dropped off my luggage around 18:30, the flight was already closed. The boarding time was listed as starting at 19:10. There were no staff at the gate...
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