On 08.07.2023 at 10:45, I had a flight from Warsaw to Adana. Despite arriving at the airport 1 hour and 15 minutes (09:30) before the flight, I missed it. Let me explain why; there was a long queue at the baggage drop-off, and the screen displayed a THY Istanbul flight. I thought it was delayed and joined the queue. I waited for about 15-20 minutes. Suddenly, the THY Istanbul flight disappeared from the screen and was replaced by another airline's flight. I was confused and when I called customer service, they told me, 'But you arrived 1 hour and 15 minutes before, it's too late, ma'am.' According to your website, being there at least 1 hour before the flight should have been sufficient. There were 5 other people in the queue with me, and they were told, 'You should have run to drop off your baggage.' How was I supposed to know I needed to run? Besides my inconvenience at Warsaw airport, I went back to THY to make arrangements, but they couldn't access my student account. As a result, I bought another ticket from a different airline for ₺8000. Later, I had a return ticket from Adana to Warsaw on 10.08.2023 at 12:45, but I couldn't check in. When I arrived at the airport, they told me I had to pay because I missed my previous flight and needed to file a report in the system. I paid another ₺6000, and I am a student. I don't recall ever experiencing such inconvenience in my life. Not only did I miss the flight for a ridiculous reason, but I also paid taxes for a flight I didn't board. And I can't even find out what I paid so much for. I want a refund of the money I paid. In summary, I traveled from a different city to Warsaw with 3 suitcases, missed the flight because I didn't know I had to run, and ended up stranded. On top of that, you charged me another ₺6000 in taxes for missing the flight. I am a student, and I want action taken regarding my inconvenience and a refund of the fees I paid. I paid a total of ₺26000 for my round-trip ticket. When I wrote to the THY complaint form, they did nothing but mention sequential tickets. Despite being a student, they are taking no action.
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
On 21-09-2023 at 14:10, I had a THY flight from Istanbul to Amsterdam, but I missed the flight due to incorrect guidance from the THY staff at the check-in/visa process. Here are the details: 1. I did online check-in a day before. 2. At 12:45, I saw from the check-in board at Istanbul airport that...
Hello, On 21.09.2023, I missed the TK2334 flight scheduled for 18:00 and called customer service to request a reschedule. First, they gave me a number to call. I called the number, but it was unrelated and turned out to be Anadolu Jet. I called you again and was given another number. This time, the...
I had a ticket for the THY flight on 18.08.2023 at 16:20. Despite arriving 1.5 hours early and joining the check-in line, the crowded and shared counters for all flights caused me to reach the counter at 15:30. As I hadn't done online check-in and it was past the last 60 minutes, they informed me I ...
On 27.08.2023, I had a flight with THY from Kayseri to Edremit via Istanbul at 07:45. We planned our hotel reservations according to this schedule. First, the 07:45 flight was delayed to 13:40. The Kayseri flight was also delayed from 11:00 to 11:40. By the time we landed, the connecting flight's ga...
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