Today at 12:30 PM, I had a flight from Istanbul Airport to Bingol Airport. However, I missed the online check-in by 4 minutes and was directed to the counters. The staff there, although helpful, caused a delay due to their careful guidance. By the time it was my turn at the counter, I still had 35 minutes before the flight departure. At counter D21, if I remember correctly, I informed the staff that I had no luggage and needed assistance with my ticket. Despite this, my ticket was canceled without my knowledge. The passenger before me, who had luggage and was flying to Ardahan at the same time of 12:30 PM, was assisted and allowed to board. As far as I know, all passengers have equal rights with every airline. However, it appears that I was not treated fairly and equally. I needed to be in Bingol by 5:00 PM today, but due to the lack of assistance from your company, I had to postpone my plans. Additionally, I had to buy a new ticket for ₺1807 from a different city on the same day. I have suffered losses in terms of time, money, and emotional distress due to THY. I will also incur further losses traveling between Diyarbakir and Bingol today. I request that all my grievances be addressed and that the necessary actions be taken against the employee involved. If my grievances are not addressed, I will initiate legal proceedings with the airport entry documents (with photos) that I have.
My family went to the airport to travel with Turkish Airlines flight TK2649 from Bingol to Istanbul, scheduled at 15:35 on 15/07/2024. The flight was delayed 3-4 times, and my family, consisting of 1 adult, 2 children, and 1 elderly person, had to wait for hours at the airport. They approached the T...
On 11/11/2023, I arrived at Istanbul Airport at 17:30 for my Istanbul-Adana flight TK2466, scheduled to depart at 18:40. I headed to the counters to board my plane 1 hour and 10 minutes before the flight, only to find that my seat number was no longer available on the machine. I asked for help from ...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
Hello, on Monday, January 1st, we had a flight from Antalya Airport to Istanbul at 20:00. However, we were informed that we could not board the plane because the system had closed 45 minutes earlier. We were at the airport 35 minutes before the flight, ready to board, and I requested to board withou...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
Comments