I experienced a health issue before my THY flight. I have four medical reports regarding this. I went to the emergency room and received an injection for the pain. I had four flights within a week in Europe before this trip. Therefore, I couldn't attend the subsequent flights. I informed THY about this and sent all the required documents exactly as requested.
Unfortunately, for the past two weeks, there have been numerous errors on the THY Feedback page. Files cannot be uploaded, and even if they are uploaded, they cannot be saved. When I spoke with the Call Center for half an hour, the representative was also unable to save the files. I sent the documents via Facebook, opened feedback 7-8 times, and called countless times, but there was no progress.
I keep receiving robotic emails, such as 'you can cancel within the rules.' I travel to Europe at least once a month with THY. I urgently request a refund for this reservation; otherwise, I will seek my legal rights. The last feedback code is: 9142115. All details are included there.
Subject: THY Ticket Change & Refund Hello, I was unable to attend my flight with THY in March due to my father's cancer diagnosis and hospitalization. I explained this situation to their customer service and also created a feedback report. However, I have not received a clear response from the...
I encountered an error while trying to cancel my ticket and request a refund for my Ankara-Erzurum flight due to a schedule change. I contacted THY customer service because I faced an error with my EFT payment. They directed me to create a feedback report citing the error with the EFT payment. Despi...
We bought a flexible plane ticket for my mother from THY, especially by paying extra money. She got ill a day before her flight and the doctor said she could not fly. When I called THY and said I wanted to cancel the ticket and stated that we have a medical doctor report about that, the authorized p...
During my THY flight, my luggage was broken and rendered unusable. A report was filed at the airport and entered into the system. Later, when I called customer service to check the report's status, they told me the report needed to be filed again and asked me to do it online. I struggled to complete...
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
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