My name is Oguzhan A****.
Ticket no. TK 2352210215863
My mother A*** D****
Ticket no. TK 2352210215864
On 21-12-2023, my mother A*** D**** and I had a planned flight (TK 1962) at 14:00 from Schiphol to Istanbul. Unfortunately, due to weather conditions, our flight was delayed and took off at 16:36.
We arrived at Schiphol at 14:00 and immediately went to check-in counter 17. Unfortunately, the staff at counter 17 informed us that we were in the wrong queue (Sabiha Gokcen).
Around 15:00, it was our turn, and we were told that we were 10 minutes late and could not board the flight. The plane was scheduled to take off in exactly 1 hour and 36 minutes.
We immediately approached a Turkish Airlines employee for assistance. We were told that we needed to check-in three hours before the flight and that nothing could be done at that moment. The only offer we received was to purchase a new ticket for the next day, which would cost €1500 per person for a one-way ticket.
I find this situation unreasonable as we arrived at the airport on time and the delay was beyond our control. I am requesting a refund. My mother A*** D**** was granted compensation through your platform, but despite filling out feedback forms multiple times, Turkish Airlines claims I am not entitled to any compensation. I would appreciate your assistance in this matter. Thank you in advance.
Sincerely,
Oguzhan A****
My flight from Schiphol to Istanbul on December 21, 2023, was canceled, and I am not receiving a refund. I had a flight planned on 21-12-2023 (TK 1962) at 14:00 from Schiphol to Istanbul. Unfortunately, due to weather conditions, the flight was delayed and took off at 16:36. I arrived at Schiphol ...
Hello, I am Oguzhan A******. On 15.10.2023, I booked a ticket with THY for a 10:00 AM flight from Istanbul to Ankara. Despite there being no weather issues or other problems, the flight took off at 10:20 AM. This minor delay could be overlooked. However, my return flight on the same date, scheduled ...
On March 3, 2024, I was denied boarding on flight TK1331 at 08:30. Despite arriving at the airport 2 hours early and completing the check-in process 1.5 hours before departure, we were not allowed to board because the gate was closed, causing us significant distress. My 60-year-old mother, who has d...
My family went to the airport to travel with Turkish Airlines flight TK2649 from Bingol to Istanbul, scheduled at 15:35 on 15/07/2024. The flight was delayed 3-4 times, and my family, consisting of 1 adult, 2 children, and 1 elderly person, had to wait for hours at the airport. They approached the T...
On 27.10.2023, I purchased a ticket for flight TK2670 from Istanbul Airport to Hakkari Selahaddin Eyyubi Airport. I arrived on time and boarded the plane, but the flight was delayed by two hours. Along with other passengers, I waited for two hours on the plane before it took off. Previously, I bough...
Comments