On July 31, I added a Miami-Istanbul return flight to my previously purchased one-way Istanbul-Miami flight for two people from Turkish Airlines. Before booking, I called customer service and informed them that I would keep the return flight open and change the date later. They advised me to first purchase the ticket and then call them to proceed with the changes. I specifically chose the more expensive Flexible ticket, which allows changes without penalties, rather than a promotional ticket, as I knew the return ticket wouldn't be used and I needed the flexibility to change the date. I have done this process possibly hundreds of times before. To be cautious, I even took a photo of the selected flexible ticket during the booking process.
After making the payment, I received the ticket via email and noticed it was issued as a promotional ticket. I called immediately, within a minute, to request a correction. They directed me to a feedback form and initially claimed it wasn't their error, advising me to be more careful next time. I contested this, and now it's been 10 days with the review still ongoing. The flight is tomorrow, and the ticket will soon expire. I will have to forfeit the flexible ticket I paid for. I have never encountered such irresponsible and slow customer service. I am very dissatisfied with Turkish Airlines.
I purchased a flexible ticket from Turkish Airlines, but they are treating the return leg as a promotional ticket because the outbound leg was on promotion. However, when I try to change the ticket, they allow me to do so for free as if it is a flexible ticket. This is a clear violation of consumer ...
I purchased a round-trip ticket from Turkish Airlines to New York. I did the same in September 2021. The outbound flight allows for a paid refund and change, while the return flight, which is fully flexible, promises a full refund. Date changes are also free because I might need to travel to two sta...
I purchased a promotional flight ticket from Turkish Airlines for my family from Adana to Istanbul. Later, my spouse couldn't make it due to some reasons. I called customer service and requested to hold the ticket. The customer representative assured me that the ticket was put on hold. When my famil...
I purchased a flexible ticket from Turkish Airlines by paying approximately ₺9000 extra. Due to an urgent matter, I needed to move my flight date earlier. On August 22, I requested through the Turkish Airlines Elite call center to change my flight date to August 23. Despite 13 hours passing and call...
On April 10, 2025, we purchased three flight tickets from Antalya to Istanbul for April 17, 2025, and three return tickets from Istanbul to Antalya for April 20, 2025. Today, on April 10, 2025, we contacted Turkish Airlines customer service to request a change for our return flight to April 21, 2025...
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