I purchased a flexible ticket from Turkish Airlines by paying approximately ₺9000 extra. Due to an urgent matter, I needed to move my flight date earlier. On August 22, I requested through the Turkish Airlines Elite call center to change my flight date to August 23. Despite 13 hours passing and calling the call center about 8 times, my change request was always met with 'we are waiting for approval,' and a new record was created each time. As a result, after waiting for 13 hours and needing to fly on August 23, I couldn't wait any longer since they couldn't guarantee the change, so I requested a refund for my ticket. I am being sarcastic when I say this is superb customer satisfaction. They refunded ₺28,000 out of the ₺31,000 I paid for the flexible ticket. Thus, ₺3000 was unfairly taken from me. How is this customer satisfaction? If you look into it, I was a loyal customer of Turkish Airlines, but now I am turning into a customer who criticizes a brand that has wronged me. I hope Turkish Airlines does the right thing and refunds the unfair deduction they made, especially since they have already caused me inconvenience.
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
I specifically purchased my Turkish Airlines Istanbul-Hannover flight for September 11th with the option to change the flight date without extra fees. Now, I need to move the flight to September 9th, but I am unable to do so either online or through the app. When I called the customer service center...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
On June 14, 2023, around 10:30 a.m., I purchased a flexible round-trip ticket from Istanbul to Frankfurt for a relative. I realized I had entered the wrong date shortly after purchasing and immediately contacted Turkish Airlines (THY) customer service to report the error. They informed me that the t...
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