Hello, on January 25, 2024, I purchased a round-trip ticket from Turkish Airlines for three people: A**** C********, K**** G****, and Y***** from Istanbul to Elazig Airport. I completed the outbound ticket and checked in. However, when I bought the return ticket, the page booked another one-way ticket instead; meaning while I was trying to book a round-trip ticket, the page made me purchase two outbound tickets. I called customer service immediately within a minute and reported the issue, but they couldn't help. They informed me that changing the ticket would cost an exorbitant amount. I don't have enough limit on my credit card, and my family is traveling there for a funeral. This situation occurred due to the page's error. I had to cancel the ticket, resulting in a loss of ₺525 per ticket. I kindly request assistance with purchasing a new ticket or a refund; Ticket No: 2352215613364.
I purchased tickets for a family of three from Turkish Airlines for a Konya-Istanbul round trip (departure on January 18, 2024, and return on January 30, 2024). Our flight scheduled for 9:50 AM on January 18 was canceled at 4:18 AM, which we only discovered when we woke up to head to the airport. Si...
I purchased round-trip tickets from Turkish Airlines with the option to cancel both with a ₺525 fee. However, when I tried to cancel only the outbound ticket, I was informed that it was not possible and that both tickets had to be canceled together. They claimed that there was only one ticket number...
With the reference number SLJ7VP, on October 28, 2023, at 19:25, I purchased two round-trip tickets through the Turkish Airlines app for m** d** g*** and y** g***, paying ₺3600. The tickets were for a trip from Urfa to Ankara on November 4, 2023, and a return from Ankara to Urfa on November 12, 2...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but ...
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