Today, even though it was 1 hour and 10 minutes before my flight code TK2631 to Malatya-Istanbul 08:30, they did not check with the excuse that there was no system and they did not allow me to board the plane and burned my ticket. I bought a ticket with difficulties. Too bad for us. If I had to be at the airport 2 hours before the flight took off, then why was I not informed of such a situation? I could never agree with such a move to such an institution. I was at the airport an hour before, check-in closes 45 minutes before, if you have a technical issue why does it fall on me?
Turkish Airlines did not allow me to board the flight Today (29/06/2025), I had a flight from Hatay to Istanbul at 20:35. I did an online check-in, but due to a system error, I did not receive any check-in message or email. I called Turkish Airlines customer service, and they confirmed that my check...
On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes befor...
On February 17, 2024, despite arriving at the gate at 07:16 for our 07:45 Istanbul-Denizli THY flight, we were not allowed to board the plane because the flight was rescheduled 10 minutes earlier and the gate had already closed. We urgently needed to get to Denizli and were not informed about the fl...
Turkish Airlines persistently and unreasonably causes inconvenience to ticketed passengers. In summary, if you don't check in 45 minutes before your flight, even if the gates open an hour later, they won't let you board. This left us sleeping on chairs for hours at Izmir Adnan Menderes Airport. The ...
On my 15:40 Istanbul-Gaziantep flight from Istanbul New Airport with Turkish Airlines, I was told that the plane had departed 15 minutes earlier when I arrived at the gate at 15:20, rendering my ticket invalid. When I went to the counter with my child in my arms, I was informed that there was no aud...
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