On 01.04.2024, during the Singapore layover of my TK0169 Melbourne/Istanbul flight, our plane malfunctioned, and we had to stay in Singapore for two days. Upon arriving in Istanbul, I discovered that one of my two suitcases was missing, and a lost baggage report was filed. After a month, it was concluded that my suitcase could not be found, and I was directed to the compensation unit. I created a list of the contents of my lost baggage, valued at ₺118450. They requested invoices or credit slips, but I informed them that my purchases were made in cash and that my receipts were in the lost suitcase. Despite this, I was offered a meager amount of ₺25000. In addition to the two-day delay and the time lost, I am once again the victim due to the loss of my suitcase, for which your company is entirely responsible. If no real assistance is provided regarding this matter, I will file a lawsuit. If a prestigious company like THY continues to mistreat its passengers in this way, it is truly disappointing.
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
On August 12, 2023, we returned to Izmir via a THY flight with a layover in Istanbul. However, we couldn't retrieve our luggage. We were informed that it was left in Istanbul. Despite our numerous attempts to locate it by calling several times, our luggage was never found. Moreover, there was no fol...
My Experience with Lost Baggage on Turkish Airlines and What Followed On October 12, I flew from Antalya to Istanbul and then to Brussels with Turkish Airlines (THY) to join the ship I captain. However, upon arriving at Brussels Airport, I discovered that my baggage was lost. After investigations, ...
On October 20, 2023, during my Ankara-Izmir journey with THY, both of my suitcases were damaged at Izmir Adnan Menderes Airport. We filed a report (report number ADBTK_40581). We were instructed to take the damaged suitcases to a repair shop. We took them to M**** Bag and Suitcase Repair Workshop. T...
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