I purchased a plane ticket easily and without any issues using my mobile device. I went to the airport with my fiancé, and we arrived at the gate where we were supposed to board the plane. Despite the scheduled time, the gate was still not open. When we asked about the situation, we were told 'soon.' Then I realized I didn't have my watch; it was left in the plastic tray at the security check. I immediately went back, signed some documents, and retrieved my watch. This took no more than 15 minutes. When I returned, the gate was closed, and a staff member told me it had closed 9 minutes ago, even though there was still time before the plane's departure. We asked the staff to open the gate, but they said they didn't have the authority to do so. Turkish Airlines is definitely over for me. I immediately found another flight and had to buy a new ticket at the highest price without any assistance. I do not forgive the airline company or those who use this brand.
I chose to use the tablet to get my ticket. That was a mistake! As soon as I went to the counter to get my ticket, I was hit with a flood of false information. I thought they were leading me astray just to get my boarding pass. Then I saw that I was fashionably late for my flight. As I got closer to...
I missed my April 22 flight from Trabzon to Istanbul and Istanbul to Toronto with Turkish Airlines. I know that I need to be at the airport two hours before the flight. I was only half an hour late and arrived at the airport around 09:30. One of my suitcases was requested to be checked three times. ...
I would like to share the issue I experienced with Turkish Airlines. At the airport, I forgot my laptop at the X-ray area during the security check. I only realized this when I reached the gate. The flight attendant there informed me that the gates were closed and refused to assist me in any way, no...
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
On my 15:40 Istanbul-Gaziantep flight from Istanbul New Airport with Turkish Airlines, I was told that the plane had departed 15 minutes earlier when I arrived at the gate at 15:20, rendering my ticket invalid. When I went to the counter with my child in my arms, I was informed that there was no aud...
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