On June 26, 2023, I had a flight ticket from Istanbul to Agri with THY at 08:00. Despite being at the counter exactly at 07:00, they said the gates were closed and did not let me in. Even though I insisted there was still an hour left, they did not allow me and other passengers with 08:00 flights to different cities to board, claiming the gates were closed. They directed us to a solution counter, which also did not provide any resolution, and then sent us to the ticket counter. By the time it was 08:00, the ticket was void.
I wanted to cancel the ticket. They mockingly said I could only get the tax amount of ₺83 back. No refund was provided, nor any assistance. In short, we were mistreated. I complained to CIMER with no result, and I commented under the THY general manager's Twitter post, where they pretended to help. They emailed me, but again, no result. Unfortunately, I lost that money. They refuse to give the money back, saying they are powerful and we are powerless, because no solution is offered. Additionally, they mentioned in the email that you need to be there at least 45 minutes before. I was there an hour early, yet no result. Shame on them.
Correction, the journey is between Istanbul and Erzurum.
Still no answer!
You are such a perfect company that being deaf, blind, and mute is played out perfectly.
Hello, on the night of 28.10.2023 at 01:05, the Cyprus flight was canceled without any reason. When we called customer service, we were told to come to the airport and get standby tickets for other flights. We traveled from Tekirdag to the airport and after waiting for 5 hours, we spoke to the staff...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
THY treated me unfairly. Despite arriving at the gate at 19:15 for the 19:40 flight from Istanbul to Antalya on 25.10.2023, and having checked in and dropped off my luggage around 18:30, the flight was already closed. The boarding time was listed as starting at 19:10. There were no staff at the gate...
Comments