On 18.08.2023, I received a message stating that my flight, originally scheduled to depart at 10:15 AM, would now depart at 10:50 AM. Despite arriving at the airport at 09:50 AM, I was informed that the flight would depart at 10:15 AM, and I was denied boarding. I arrived an hour earlier based on the information provided to me, yet no assistance was offered. When I filled out the Feedback Form, I was told I had arrived at 10:20 AM, but I am certain I was there at 09:50 AM. No one attempted to address the mistake in the announcement, and instead, I was blamed for being at the airport at the wrong time. This unprofessional attitude was very disappointing. I am sharing my experience here to prevent others from facing similar issues. I will also inform everyone I know about the inconvenience I faced.
Hello, I arrived at the airport at 8:00 AM for my flight scheduled at 8:30 AM on November 7, 2023. I obtained the necessary tickets and was at the gate around 8:10-8:15 AM. However, the flight attendant did not allow me to board, even though my brother had boarded just 2-3 minutes before me, resulti...
On 01.10.2023, my flight from Istanbul to Adana scheduled at 16:50 was delayed to 17:30. The plane arrived, and we were told to wait a bit. We waited at the gate, but then the flight was delayed to 17:45. We continued to wait because no clear information was given, and we couldn't leave the gate for...
I had a ticket for the THY flight on 18.08.2023 at 16:20. Despite arriving 1.5 hours early and joining the check-in line, the crowded and shared counters for all flights caused me to reach the counter at 15:30. As I hadn't done online check-in and it was past the last 60 minutes, they informed me I ...
Hello. On July 20, 2023, we arrived at the airport in the morning for our flight from Istanbul to Sivas, having completed the check-in process a day earlier. Upon arrival, we were informed that the flight was delayed by 15 minutes and that we needed to proceed to Gate 9A. Since we had about an hour ...
On 22-02-2024, I had a connecting flight from Antalya to Istanbul at 19:30, and then from Istanbul to Ercan at 22:05. However, my first flight was delayed without any reason given, causing me to miss my connecting flight. My ticket was changed, and instead of flying to Ercan at 22:05, I had to fly a...
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