Hello, I arrived at the airport at 8:00 AM for my flight scheduled at 8:30 AM on November 7, 2023. I obtained the necessary tickets and was at the gate around 8:10-8:15 AM. However, the flight attendant did not allow me to board, even though my brother had boarded just 2-3 minutes before me, resulting in us narrowly missing the flight. Since my ID was with my brother, he had to disembark as well. Consequently, my mother, brother, and I missed the flight due to a mere 2-3 minute delay. We immediately approached the staff to inform them that we had just missed the flight and asked if there was anything that could be done. The staff member informed us that nothing could be done and that we would need to purchase new tickets. Later, when I spoke with my sister, I learned that in case of a missed flight, we could purchase tickets at a much lower price by paying a penalty fee. Armed with this information, I returned to the staff member, who then directed us to a different ticket sales point. We spoke with the staff there around 8:38 AM. This staff member informed us that if we had arrived by 8:30 AM at the latest, they could have processed the penalty ticket, otherwise, we would have to buy new tickets. If the first ticket sales staff had not misled us, we would not have incurred such a financial loss (the new tickets cost a total of ₺2700). Due to the financial loss caused by the staff's incorrect guidance, I request a refund for the new tickets I had to purchase.
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
On 01.10.2023, my flight from Istanbul to Adana scheduled at 16:50 was delayed to 17:30. The plane arrived, and we were told to wait a bit. We waited at the gate, but then the flight was delayed to 17:45. We continued to wait because no clear information was given, and we couldn't leave the gate for...
On 18.08.2023, I received a message stating that my flight, originally scheduled to depart at 10:15 AM, would now depart at 10:50 AM. Despite arriving at the airport at 09:50 AM, I was informed that the flight would depart at 10:15 AM, and I was denied boarding. I arrived an hour earlier based on th...
Despite arriving at the airport 1 hour before my 07:40 AM flight on 13.08.2023 with reservation code VY73GM from Turkish Airlines, I was unable to check-in due to a few counters being open and the heavy crowd. They told me the flight was closed and directed me to the sales office, where many others ...
I had a flight with Turkish Airlines on 28.08.2023, flight number TK2857, seat 02C, from Ordu-Giresun Airport to Istanbul Airport scheduled for 14:55. After checking in, I received a message stating that the flight was delayed by 35 minutes. I arrived at the airport gate at 14:50 and tried to print ...
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