I purchased a THY flight ticket from Izmir to Igdir with a layover in Istanbul. The flight was delayed by 1 hour and 20 minutes. When we boarded the Izmir flight at the time we were supposed to catch our connection in Istanbul, we spoke with the staff about our situation. They assured us that the connecting flight would wait for us and that staff would assist us. However, by the time we arrived, the plane had already left. They offered to issue new tickets for a flight 8 hours later. All we received was a voucher for a meal at Burger King. Not even water was provided. We were stranded with two children, having left at 11 PM, and spent the entire day waiting without sleep, sitting on chairs. Our rights were not honored. It is said that food, drinks, and a place to rest are provided for delays exceeding 5 hours, but this was not the case. I am filing a complaint against THY for misleading us and leaving us in a difficult situation with two children.
In June, I purchased a THY flight ticket for August 26th from Trabzon to Izmir with a stopover in Istanbul. I also booked an early reservation at a hotel and paid for airport transfer to the hotel for my vacation, but I had no idea THY would cause such an issue. Upon arrival at the destination, I le...
I purchased a connecting flight from Turkish Airlines for my Antalya-Bangkok trip. My flight from Antalya to Istanbul was delayed by 1.30 hours. When I requested my flight tickets in Antalya, they did not provide my Istanbul-Bangkok ticket, stating it was a standby flight. They told me my seat would...
On Monday, September 4th, I purchased a ticket for an Izmir-Kars flight with a layover in Istanbul. I scheduled my work according to the flight times. However, my 8 AM Izmir-Istanbul flight was first delayed to 10:40 AM and then to 11:25 AM. Consequently, I had to reschedule my work and push my tick...
On July 1st, I had a Turkish Airlines flight from Iğdır to Istanbul with a layover in Ankara, scheduled to depart at 17:05. However, we experienced constant delays with no proper explanations, no refreshments, and not even water was provided. We waited for hours at the airport, hungry and thirsty, w...
Hello, My flight TK1976 from Dublin to Izmir via Istanbul on 01/10/2023, scheduled for 10:50 AM, initially reported consecutive delays. Later, we were boarded at 2:30 PM. About half an hour after boarding, all passengers were informed that our flight was canceled. We were told to retrieve our lug...
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