On September 20, 2023, at 00:40, I flew from Sabiha to Adana. When I received my suitcase, one of the wheels was missing. The suitcase was not broken or damaged when I handed it over at Sabiha, and no report was given to indicate otherwise. It couldn't have been, as I handed over my suitcase in perfect condition. At Adana airport, I requested a report and a document for a new suitcase. The response I received was beyond belief. They claimed my suitcase was already damaged, which is an insult to my intelligence. If that was the case, why wasn't I informed earlier? Enough is enough, do your job honestly and properly. There's no need to inconvenience everyone; people are tired and fed up. I am complaining about Turkish Airlines' baggage handling. Thanks to them, I returned home with a broken suitcase. Hire qualified, competent people who do their job properly. This needs to end, find easy solutions.
I traveled from Istanbul to Antalya with Turkish Airlines on 11.09.2023, departing at 10:40 due to a delay. Upon arrival at Antalya Airport, I noticed the staff handling the baggage carelessly, as if they didn't care if it broke. When I went to collect my luggage, I found that the wheel was broken. ...
June 17, 2023, at 23:15, I hopped on a flight from Sabiha Gökcen Airport to Ercan Airport in Nicosia. So, I dropped off my two suitcases at Sabiha Gökcen and then headed to catch my flight. So, I got to Ercan Airport and grabbed my stuff, only to find out that both my suitcases had a busted wheel. I...
On 31.07.2023, I took a flight with Turkish Airlines. Before the flight, I handed over my luggage with only the handle broken. After the flight, I noticed that the wheel of my luggage was broken and immediately went to the lost baggage section to report the issue. However, they had registered my lug...
On September 10, 2023, during a flight with Turkish Airlines, my suitcase was damaged. I reported the issue to the airport authorities immediately and they documented it. They mentioned that they could provide a new suitcase during my visit to the city if they managed to procure one, or I could get ...
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