On October 26, 2023, I flew with my dog from Macedonia to Istanbul Airport via Turkish Airlines. Since my dog weighs 32 kg, I used an IATA-compliant dog transport cage. Unfortunately, the wheel sockets of the cage were broken during the baggage handling process. I had taken photos and videos of the cage before boarding the plane in Macedonia to document its condition, and it was intact with no damage. Upon arrival at Istanbul Airport, the customs personnel dragged the cage, causing significant damage to the wheel sockets. I filed a complaint due to the broken wheels and damaged wheel sockets. Within 6 days, I received a response with a compensation amount of ₺4193. However, the current price of my dog cage is ₺8200, plus ₺1200 for the wheels, totaling ₺9400. This means I would have to pay an additional ₺5200 out of my pocket due to Turkish Airlines' fault. I submitted an appeal and have not received a response for approximately 15 days. Turkish Airlines, which initially responded within 6 days, has not replied to my appeal for 15 days. I request that my grievance be addressed.
I had a ticket for the 05:45 Gaziantep-Dalaman flight. Despite including my pet in my ticket and having all vaccinations up to date, I was informed during check-in that my pet could not be accepted on the flight because its cage was not a hard cage. However, when I reviewed Turkish Airlines' Pet Tra...
On October 8, I purchased a ticket from Turkish Airlines for a flight from Istanbul to Skopje on October 20, 2023, at 07:25, specifying that I would be traveling with my pet (tdgbwt). I was informed that my pet's suitability would be checked and that I could pay the fee during check-in. On October 8...
I recently flew from Barcelona to Istanbul on Turkish Airlines, with a connecting flight to Samsun on August 12, 2023. When I arrived in Samsun, I was shocked to discover that my luggage had been severely damaged, with the wheels completely shattered. I immediately filed a report, and even though th...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
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