After my flight with Turkish Airlines, I discovered that my luggage was damaged. When I reported the issue, I was given the tracking number 2023136479 and asked to provide the necessary documents. I submitted all the required documents. However, today I was told that they need either a repair invoice or a certificate stating that the luggage cannot be repaired. I explained that as an employee, I would need to take a day off to take the luggage to a repair shop, which would result in a day's wage deduction. Additionally, I would need to use a taxi to transport the luggage. The total cost of the wage deduction and taxi fare is twice the price of the luggage. I do not want to deal with this hassle. You know how to charge us for ticket prices. You are the ones who received my luggage intact and returned it broken. It's strange for a company like Turkish Airlines to resort to such measures. I request that my luggage be replaced or that I be compensated for its current value. Regards...
On September 17, 2023, I flew from Sabiha Gökçen Airport to Trabzon Airport. I received my luggage damaged and filed the necessary report. Later, I communicated with the company via email, but they made the process difficult. They requested the invoice for the luggage, which was a gift from an offic...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
I flew with Turkish Airlines on 01.07.2023. After the flight, I found that my suitcase was damaged. I had bought the suitcase just one week before the flight, and it was brand new. I filed a report and filled out a form. In their response, they told me that I needed to get the suitcase repaired. I i...
Turkish Airlines damaged my luggage and didn't compensate for it because I didn't file a report at the airport. On 23.06.2024, I handed over my luggage in perfect condition before arriving in Istanbul. When I retrieved it at Istanbul airport, one of the wheels was broken. I had to leave urgently, so...
On December 28th, I flew from Ashgabat to Izmir with Turkish Airlines, and my luggage arrived damaged. I noticed the damage and immediately reported it to the Turkish Airlines service desk at Izmir Adnan Menderes Airport. They gave me a code and instructed me to create a file and contact them via em...
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