PDF Guru Charged Me Without My Authorization, Request Full Refund
On 20/07/2026 I found a charge of 49,99 € on my bank account from “SGT*PDF Gurucom”. I have never used or authorized any service with this name and I do not know what this payment refers to. The only related service I actually purchased was from HELP-QR-CODE.COM at 13727 Southwest 152nd Street 711, Miami, FL 33177, USA. After that purchase I did not subscribe to or approve any product or subscription connected to “SGT*PDF Gurucom”, and I did not give consent for recurring payments. I consider the 49,99 € charge from “SGT*PDF Gurucom” to be unauthorized. I kindly request the immediate full refund of this amount, the cancellation of any possible subscription linked to my details and the permanent blocking of any future charges from your service to my account. I ask you to handle this matter urgently and to confirm in writing both the refund and the cancellation of any subscription.
Hello Tiziana, Thank you for taking the time to share the details of your situation with us. We sincerely apologize for the inconvenience and concern caused by the charge of €49.99 recorded on July 20, 2026. We fully understand your frustration regarding this unrecognized payment, as well as your urgent request for a full refund and the immediate cancellation of any active subscription linked to your details to prevent future debits. We would like to clarify that all subscription terms are displayed transparently prior to registration, and charges are only processed with user consent. We want to investigate your case further to help resolve this issue as quickly as possible. Please contact our support team directly. In your message, please include any email address that might be linked to the account, and a screenshot or receipt of the €49.99 charge so we can locate the transaction and assist you promptly. We look forward to receiving your email so we can analyze your case in detail. Best regards, PDFGuru Team
Ciao Tiziana, Grazie per aver dedicato del tempo ad aggiornarci e a condividere il tuo riscontro. Siamo davvero lieti di sapere che sei riuscita a metterti in contatto con il nostro team di supporto e che la situazione relativa all'addebito non autorizzato di 49,99 € sia stata risolta con successo. Ci scusiamo sinceramente per la frustrazione e l'inconveniente iniziale che questa situazione ti ha causato, e ti ringraziamo per la pazienza dimostrata mentre verificavamo il tuo caso. Qualora dovessi avere ancora bisogno di assistenza o avessi altre domande in futuro, non esitare a scriverci in qualsiasi momento. Cordiali saluti, PDFGuru Team
