Turkish Airlines Damaged Baggage Issue
On 30.08.2023, after my TK7798 flight from Istanbul (SAW) to London (STN), I received my suitcase at the airport in a damaged condition. Recently, my sister, mother, and two close friends experienced the same problem. This makes me think there is a chronic issue with how you handle this process. You ask to create feedback with the receipt of the suitcase; there is also a chronic problem with this system of yours.
1: I am not obligated to keep the receipt of a suitcase I bought years ago.
2: With the money I paid for the suitcase years ago, I can now only buy a suitcase wheel.
I had to travel between cities in England with this suitcase. It got me to my accommodation, but whether it will bring me back to Turkey is questionable. I will create feedback, but since we are still waiting for your response to the one I created for my mother on May 3rd, I have no hope. Therefore, I request a more effective solution to be provided for this issue. What you have done is causing both financial and emotional damage. You cannot normalize this by calling it a 'glitch'; it is a chronic mistake repeated by your company.
