I flew with THY on 10/06/2023 from Istanbul Airport to Heathrow (London). During this flight, my suitcase was damaged. I filed a report at Heathrow Airport, attaching photos of the damaged area and a copy of the baggage tag to the report. I had to throw away the suitcase. I struggled to carry my belongings to my destination in London. I submitted a feedback form and am waiting for a refund.
It has been 63 days, and not only have I not received a refund, but today they emailed me asking for photos of the damaged area. Are you kidding me? I trusted you and bought a ticket, even though other airlines offered tickets at half the price. You broke my suitcase, and despite having all necessary photos and tags in the report, you keep asking for the same things. In 63 days, the suitcase price has increased from ₺2,500 to ₺6,000. Have some mercy!
Moreover, you are not processing my refund and are stalling. I am not obligated to provide you with documents; the report is already there. Go get it from there. I have never seen such poor quality!
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
On August 25th, after our flight from Istanbul Airport to Gatwick, England, we received our luggage in a damaged state. A large piece had broken off from the part where the wheel is, and my belongings were almost falling out through this gap. I went to the relevant section at the airport, and they s...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
On August 16, 2023, I flew with THY from Ankara to Istanbul to Dushanbe. Upon arriving in Dushanbe and retrieving my luggage, I noticed that my suitcase was broken. I immediately visited the THY website to find out what needed to be done and read the following statement: 'If you notice damage to you...
On August 24, 2023, my family and I took a flight from Konya to London with a layover in Istanbul. We discovered that our luggage was broken and filled out a form online. Today is January 2, five months have passed, and THY has still not made the payment to me. This situation does not suit THY, whic...
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