During my flight from Istanbul to Vilnius on August 31, 2023, my suitcase arrived with a completely broken wheel, and the inside of the suitcase was exposed. I immediately requested a return on the same day. However, after a frustrating month of waiting, I finally received a response from Turkish Airlines. They informed me that they require a receipt for my suitcase, which, unfortunately, I don't have and can't obtain. I am requesting compensation for an average-priced large suitcase and urge them to resolve this issue promptly. This experience has taught me that when flying with Turkish Airlines, you can't be certain about the safety of your luggage.
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
I arrived in Istanbul on 20.08.2023, and the suitcase I bought just one day before my flight had three broken wheels. I know my suitcase wheels are detachable and can be reattached by pressing a button, and they don't come off on their own unless pressed firmly. Seven hours earlier, I had flown from...
On October 1, 2023, during my flight from Adana to Berlin with Turkish Airlines, my large suitcase was damaged. Two of its wheels came off, and now it neither stands upright nor can it be wheeled. I immediately filed a report the same day and requested a replacement suitcase. However, they told me a...
13.11.2024 on Turkish Airlines flight TK1528 my luggage was damaged and broken. Upon noticing the damage, I was informed by the relevant department that I needed to file a compensation request, which I did promptly. However, my compensation request was denied because I could not provide a receipt fo...
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
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