On 10/08/2023, we arrived at the airport for our Dalaman to Istanbul and Dalaman to Ankara flights. When we approached the payment point for lounge usage for my guest, the female staff member sitting to the left of the desk was unable to process the payment and later refused to complete the transaction, slamming the tickets on the table. Subsequently, a gentleman who claimed to be in charge processed the services we were entitled to after making the payment. Both staff members then nonchalantly told us to complain to whoever we wanted. THY is a company I am proud of for my country; I travel the world and it is the only airline I use. However, this negative, undeserved attitude and behavior did not suit the company, and the flight itself became stressful and unpleasant. I hope you can assist with this matter promptly.
On 21.08.2023, we purchased tickets from Dalaman Airport to Elazig Airport. I completed the online check-in on the THY website, and the screen displayed 'Ok'. However, upon arriving at the airport, I was informed that the check-in was not completed. Despite being there more than 45 minutes in advanc...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
On 09.08.2023 around 14:10 at Ankara Airport, I asked the gate staff member S** if the procedures had started. The response I received, along with a dismissive eye roll, shocked me! I replied that I was asking for information and how could I know if the process would start before the plane arrived. ...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
On August 2, 2023, my flight TK0695 from Cairo to Istanbul experienced a one-and-a-half-hour delay. As a result, I was at passport control just 10 minutes before my connecting flight TK2030 from Istanbul to Konya, scheduled for 1:30 AM. A security officer informed me that boarding had ended and advi...
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