On 09.08.2023 around 14:10 at Ankara Airport, I asked the gate staff member S** if the procedures had started. The response I received, along with a dismissive eye roll, shocked me! I replied that I was asking for information and how could I know if the process would start before the plane arrived. However, the staff member continued to fiddle with their phone and did not even respond! The same indifferent responses were given to other passengers who came after me. This situation highlights the lack of training and effective communication skills among THY staff. I expressed my desire to discuss this issue with the authorities, but I did not receive any response. Such responses are unacceptable for a prestigious company like THY. I will write this complaint everywhere.
On around 09.08.2023 at 14:10, at Ankara Airport, I approached the gate personnel (named SEVC** K***) to inquire about the boarding procedures. Unfortunately, the response I received, accompanied by a rude eye roll, was quite surprising. She retorted, "The plane hasn't arrived yet, how are we suppos...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
My name is A****. On August 12, 2023, at 10:10 AM, I had four tickets for the Istanbul-Gaziantep flight, but I was not allowed to board. My family and I were at Istanbul Airport at 09:09 AM, completed the baggage checks, and while entering all the information at the kiosk machine (at 09:21 AM), I...
On 10/08/2023, we arrived at the airport for our Dalaman to Istanbul and Dalaman to Ankara flights. When we approached the payment point for lounge usage for my guest, the female staff member sitting to the left of the desk was unable to process the payment and later refused to complete the transact...
I couldn't make it to my THY flight from Izmir on January 28, 2024, at 11:00 AM at Istanbul Airport. At the first security check around 10:20 AM, we were held up for 10 minutes because someone else's belongings got stuck in the machine. With a child in my arms, a suitcase in hand, and a backpack, I ...
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