On 21.08.2023, we purchased tickets from Dalaman Airport to Elazig Airport. I completed the online check-in on the THY website, and the screen displayed 'Ok'. However, upon arriving at the airport, I was informed that the check-in was not completed. Despite being there more than 45 minutes in advance, they told me I arrived 45 minutes late as if I had no sense of time. I was there well before 45 minutes, but your staff did not complete the check-in and directed me to the ticketing counter. By the time I explained my issue, more time had passed, and my problem was not resolved. I spoke to them again, and these conversations easily exceeded 10 minutes, not to mention the waiting time in the security line at the airport. When I called your call center, there were still 36 minutes left, and I am sharing the screenshot as proof, but they were also not helpful. I was supposed to attend an important meeting and was greatly inconvenienced. This is not the first issue I've experienced at Dalaman Airport. I paid ₺4684 for round-trip tickets. This money came out of my employer's pocket due to the arbitrary actions of your staff. They also disappeared immediately afterward. If my ticket fee is not refunded, I will file a lawsuit or apply to the Consumer Arbitration Committee. THY's service quality has significantly declined. THY? Never again.
My brother tried to check-in for the flight from Istanbul to Dalaman on 18.09.2023 at 12:05 a day before, both via mobile and web. Due to issues with your system, it didn't allow him to check-in. We called customer service, and even your call center representative couldn't complete the check-in and ...
On 10.10.2023 at 05:30, I checked in for my Elazig to Istanbul Sabiha Gokcen flight but forgot to get my mobile boarding pass. I arrived at Elazig Airport at 05:00 and went to the THY ticket office. The sales clerk informed me that they couldn't issue a boarding pass within the last 45 minutes. They...
On 08.07.2023 at 10:45, I had a flight from Warsaw to Adana. Despite arriving at the airport 1 hour and 15 minutes (09:30) before the flight, I missed it. Let me explain why; there was a long queue at the baggage drop-off, and the screen displayed a THY Istanbul flight. I thought it was delayed and ...
My name is A****. On August 12, 2023, at 10:10 AM, I had four tickets for the Istanbul-Gaziantep flight, but I was not allowed to board. My family and I were at Istanbul Airport at 09:09 AM, completed the baggage checks, and while entering all the information at the kiosk machine (at 09:21 AM), I...
On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes befor...
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