On July 23, 2023, during flight TK2613 with Turkish Airlines, my aunt's luggage was lost, and someone else's luggage was issued in her name. Upon reporting the lost luggage, we were informed that the luggage could not be found and were asked to submit a lost claim through the website, including a list of our losses along with the required documents. We complied and submitted the claim through the website, which was then transferred to another lost luggage department. We have been waiting for 49 days for a resolution from Turkish Airlines, but there has been no outcome. Whenever we call for information, they assure us that they are working on it urgently and that the compensation department is handling the issue. However, there is still no result, and the information provided over the phone is insufficient. This large company is unable to compensate for lost items, cannot provide answers, and does not proactively update us unless we call them. It's disappointing...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
On August 2, 2023, Turkish Airlines lost my luggage. I contacted support at the airport, and they provided me with a file number, GZPTK17105. I submitted an application through the website and consistently reached out to support every 2 to 3 days, given the valuable contents of my luggage. Despite c...
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
On May 4, 2023, my mother's suitcase was lost during the Istanbul-Adana flight. She handed over the suitcase in Istanbul, but it did not arrive in Adana. Despite having a luggage tag, I can't understand how a reputable company like Turkish Airlines could lose a suitcase. When we repeatedly contacted...
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