I wanted to purchase a promotional ticket from THY for our international flight. I bought a promotional ticket without baggage for myself and my mother. When I tried to buy a ticket with baggage for my 6-year-old child, the system did not allow it. When I spoke with the call center, the representative, who was inexperienced, said that the child's ticket was linked to the mother's and that there would be no ticketing or charge. After this conversation, which did not sit well with me, I called the call center again after a while. This time, they said that the child did not have a ticket and would not be able to travel. For the tickets that cost ₺1500 each for the mother and father, they now offered a new price of over ₺4000. Currently, the mother and I have outbound tickets, and the mother, father, and child have return tickets. However the child does not have an outbound ticket. When I try to buy a ticket for the child via mobile, the system gives a price of over ₺3000 but does not allow me to purchase it because the child is 6 years old. It forces me to buy from the call center. When I try to buy from the call center, they give a price of over ₺5000 for the same ticket. We have not achieved any results from our feedback. It seems they are making up for the 5 promotional tickets we bought by charging 5 times the price for the child's ticket. We cannot cancel because they say it is a promotional ticket. The 6th ticket, the one for the child, which we could not purchase due to the call center's misguidance, is being sold at 5 times the price. They are not helping in any way, saying I have to buy this ticket. Thank you, THY, for ruining our first international trip before it even started.
On July 13, my wife and daughter were scheduled to fly from I******* to B*****. However, due to an issue with my wife's travel, my 6-year-old daughter was to be accompanied by her grandfather. When I called THY customer service to request a name change on the ticket, I was informed that it was not p...
On 04.08.2023, I purchased a ticket for my 9-year-old cousin for the Istanbul-Baku flight on 11.08.2023 via phone from Turkish Airlines. Initially, the ticket was ₺4,100 on mobile, but they charged ₺5,300 because it was for a child passenger. Despite the payment being processed, I was asked to prese...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
On May 22, 2024, I purchased a flight from Istanbul to Paris via Turkish Airlines. I used my Miles & Smiles card to buy the ticket, and all my information is recorded. Later, I wanted to add my 4.5-year-old son to the ticket. However, the system did not allow me to purchase the ticket because my son...
Half an hour ago, I purchased tickets for myself and my three children using the THY app. I am certain that I entered my birthdate correctly, but after completing the ticketing process, I noticed that the day and month had changed to October 31. I am very sure that this mistake did not originate fro...
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