Half an hour ago, I purchased tickets for myself and my three children using the THY app. I am certain that I entered my birthdate correctly, but after completing the ticketing process, I noticed that the day and month had changed to October 31. I am very sure that this mistake did not originate from me because my son experienced the same issue and was not allowed to make changes. I spent an hour trying to correct this erroneous information in the system. I checked everything thoroughly and found no problems, yet after ticketing, my birthdate was incorrectly recorded. I called the call center to correct my information and they charged me ₺8500 for the change. I had to make this unfair payment even though it was clearly an application error by THY, and the cost was passed onto me. I am requesting a refund of the information correction fee I paid because the app changed the information on its own, and I spent half an hour trying to fix it. Unfortunately, I bought the ticket without noticing the change in my information and had to pay an extra ₺8500. The issues in the app are not the passenger's fault. I want a refund for the extra fee I paid.
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
On 26/08/2026, I purchased 4 tickets for a family flight from Antalya to Istanbul. My 4-year-old child’s name should have been entered as Y****, but due to the system’s auto-complete, it was mistakenly written as Y****. As soon as I noticed the error, I called Turkish Airlines customer service, but ...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
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