I purchased a Berlin Sabiha Gokcen - Istanbul - Berlin ticket. Due to a change in my location in Germany, I wanted to modify my ticket to depart and return from Frankfurt. The system did not allow me to change my Berlin Sabiha Gokcen ticket. Therefore, I only modified my return ticket to Istanbul - Frankfurt by paying a fee of ₺4000. Additionally, I bought a separate ticket from Frankfurt to Istanbul, paying another ₺4000. Knowing that my return flight would be canceled if I didn't use my outbound flight, I wanted to cancel or defer my outbound flight. I was told that if I didn't board the first flight, I would need to pay an additional ₺4000 to avoid the cancellation of my return flight. Despite waiving the fare difference for my one-way ticket, they demanded an additional ₺4000 for my existing return ticket. Considering canceling my entire ticket and only purchasing a Frankfurt ticket, I learned that the refund amount would be only ₺1500. If I don't take the Berlin Sabiha Gokcen flight, I will naturally return from Istanbul to Frankfurt or be forced to pay ₺4000; however, I am just now learning that this is the only way I can travel back. I kindly request a response from the authorities on this matter. I also want to advise other consumers: Please think twice before taking advantage of THY promotions.
A few months ago, I purchased a ticket to fly to Istanbul in August. However, I later decided to fly earlier. Before canceling my original ticket, I contacted Turkish Airlines and asked if my return ticket would be affected if I canceled my original departure ticket. They assured me that only my dep...
I wanted to change my round-trip ticket purchased from Istanbul Airport, but since I couldn't view flights from Sabiha Gökçen, I started by canceling the outbound flight and paid ₺450 for this. However, I didn't know that I would forfeit the outbound flight. The ticket was changed to a one-way ticke...
I purchased a non-refundable and non-changeable round-trip ticket from THY for travel between Istanbul Sabiha Gokcen and Berlin. My travel plans changed, so I bought a separate outbound flight. When it was time for my return flight, I couldn't find my return ticket. When I called customer service, t...
I purchased a ticket from Turkish Airlines for the Sabiha Gokcen-Hamburg flight on April 11. However, I later realized that I had made an error in the date. I contacted THY to explain my situation and requested the cancellation of the ticket and a refund. They informed me that it was not possible...
We had round-trip flight tickets from Istanbul Sabiha Gokcen Airport to Amsterdam for two people between December 29, 2023, and January 1, 2024. We called customer service to change the outbound ticket, but they informed us that no changes, refunds, or modifications could be made. As a result, we tr...
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