1
Betül is completely dissatisfied with the result

Turkish Airlines Charged Me for Changing My Unused Ticket

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December 17, 2023 2:05 pm
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I purchased a Berlin Sabiha Gokcen - Istanbul - Berlin ticket. Due to a change in my location in Germany, I wanted to modify my ticket to depart and return from Frankfurt. The system did not allow me to change my Berlin Sabiha Gokcen ticket. Therefore, I only modified my return ticket to Istanbul - Frankfurt by paying a fee of ₺4000. Additionally, I bought a separate ticket from Frankfurt to Istanbul, paying another ₺4000. Knowing that my return flight would be canceled if I didn't use my outbound flight, I wanted to cancel or defer my outbound flight. I was told that if I didn't board the first flight, I would need to pay an additional ₺4000 to avoid the cancellation of my return flight. Despite waiving the fare difference for my one-way ticket, they demanded an additional ₺4000 for my existing return ticket. Considering canceling my entire ticket and only purchasing a Frankfurt ticket, I learned that the refund amount would be only ₺1500. If I don't take the Berlin Sabiha Gokcen flight, I will naturally return from Istanbul to Frankfurt or be forced to pay ₺4000; however, I am just now learning that this is the only way I can travel back. I kindly request a response from the authorities on this matter. I also want to advise other consumers: Please think twice before taking advantage of THY promotions.

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