I wanted to change my round-trip ticket purchased from Istanbul Airport, but since I couldn't view flights from Sabiha Gökçen, I started by canceling the outbound flight and paid ₺450 for this. However, I didn't know that I would forfeit the outbound flight. The ticket was changed to a one-way ticket. When I couldn't view the return flight on the THY app, I had to purchase another round-trip ticket. Upon checking the previously purchased ticket, I saw that the return ticket was still in the system, so I canceled the return ticket as well. I received a notification that the amount, minus a deduction, for the return ticket, would be credited to my account. No payment was reflected in my account for the outbound ticket. My intention was not to make it a one-way ticket; I wanted to cancel the flight and buy a new ticket because I couldn't change the ticket. I received a negative response regarding the resolution of my issue. I was told there was no problem with the app. I ended up paying for an extra ticket and ₺450. How do I forfeit my rights when the ticket is converted to a one-way ticket, which was not what I was trying to do?
I purchased a round-trip ticket from THY to Antalya. According to the refund conditions, I was informed that there would be a deduction of ₺525 if I canceled the ticket. Based on this information, I canceled my return flight, accepting the deduction, due to a change in my return date and time and no...
I purchased a round-trip ticket from THY for January 12th SAW-Urfa and January 14th Urfa-SAW. My flight on January 12th was canceled. I utilized my free change right for this ticket and postponed it to January 19th. Later, when I tried to change my return ticket for January 14th through the app, I s...
I purchased a round-trip ticket from Turkish Airlines for a flight from Ercan Airport in Lefkosa to Sabiha Gokcen Airport on April 3, 2024, and a retu...
I purchased a round-trip ticket from THY for my spouse. THY canceled the outbound flight, forcing me to make a schedule change. When I wanted to change the return ticket, I was told that I only had one change right and couldn't make a second change. However, I didn't change the outbound flight volun...
I purchased a non-refundable and non-changeable round-trip ticket from THY for travel between Istanbul Sabiha Gokcen and Berlin. My travel plans changed, so I bought a separate outbound flight. When it was time for my return flight, I couldn't find my return ticket. When I called customer service, t...
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