On July 20th, I purchased a group flight ticket from THY for my son. I wanted to change the time of the 9:35 AM flight on November 10th to another time on the same day. Instead of paying a total of ₺820 for the schedule change fee of ₺350 + service fee + ₺420 fare difference, I was asked to pay ₺1600 for the ticket. Previously, I had paid ₺950, and now I am required to pay an additional ₺1600. The current price of the ticket I want to change is ₺1300. I am forced to pay a total of ₺2550, including the ₺1600 and the previously paid ₺950. Additionally, since I bought a group ticket, I cannot cancel and rebook the ticket, which invalidates my other flights.
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I needed to change my THY flight ticket and did so at least 5 days in advance. They asked for an additional payment of around ₺763 for the change. I don't understand how charging an extra fee of around ₺763 for a change made at least 5 days in advance is fair or just. I would understand if it were a...
A few days ago, I bought a ticket for the 16:05 flight on June 19th from THY for ₺2000. Today, I received a message stating that our flight has been rescheduled to 05:10 on June 19th. When I called, they said only the 5 AM or 7 AM flights were available for changes or a full refund could be issued. ...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
I specifically purchased my Turkish Airlines Istanbul-Hannover flight for September 11th with the option to change the flight date without extra fees. Now, I need to move the flight to September 9th, but I am unable to do so either online or through the app. When I called the customer service center...
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