Before my New York to Istanbul flight with THY, I called customer service regarding the baggage procedure. When I arrived at JFK Airport, I was told that the information provided to me was incorrect and that I needed to pay an extra baggage fee. I contacted THY again to explain the situation. They admitted their mistake and advised me to submit a refund request. I did as instructed. Although they initially said the process would be completed within 14 days, it has now been a month with no refund.
Today, I was told that the refund would be processed at an unspecified date. While I am confident that the refund will eventually be issued, it is frustrating to have to follow up on this for months. I hope THY's service departments will see this and address the issue. This has been a confusing experience for me.
I flew with THY on February 8th from Istanbul to Vietnam. I decided to add two additional bags to my luggage and ended up paying ₺32,000 at the check-in counter. Nevertheless, they insisted that they were unable to locate the payment in their system and requested an additional ₺32,000 at the sales o...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
On January 28th, during my flight from Istanbul to Antalya, my luggage was lost on the first day. I had to spend the first day of my 5-day vacation without my luggage and deal with this issue. I was extremely embarrassed at the airport. The next day, when my luggage arrived, it was completely broken...
During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one ...
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