Approximately two months ago, during the return leg of my Istanbul trip, I sought assistance from Turkish Airlines customer service to reschedule my ticket. However, due to a staff error, my ticket was moved to an earlier date instead of a later one. After several discussions and paying three times the additional fee, my ticket was corrected. It was acknowledged that the issue was not caused by me but was a staff error, and a small refund was promised. I have repeatedly contacted customer service and filled out numerous feedback forms for this refund. Although it was stated that the refund would be processed within two or three days, it has been over two months, and due to continuous staff errors, no refund has been issued. Turkish Airlines needs to address this issue promptly. It is essential to bring an end to this situation.
Approximately two months ago, after my return from Istanbul, I sought assistance from Turkish Airlines customer service to reschedule my ticket. However, due to a staff error, my ticket was not postponed but instead, it was rolled back. After numerous discussions and a threefold additional payment, ...
While trying to change my flight, I accidentally canceled my ticket through the app. I then called customer service to explain that I had canceled it by mistake and only wanted to change the date. However, the customer representative said that my request would be processed in three days. Despite exp...
On February 21, 2025, our Istanbul-Amman flight was canceled due to weather conditions. When I contacted customer service, they informed me that our flight had been rescheduled to February 22, 2025, at 14:05. However, due to an error by Turkish Airlines staff, no changes were made to our ticket, and...
I bought a ticket from Turkish Airlines one month ago and have repeatedly requested a refund, yet they've completely ignored all my inquiries. Every time I contact their call center, I get nothing but vague excuses—claiming they're waiting for feedback or additional information, which I've already p...
A major company like Turkish Airlines is causing inconvenience to its customers due to staff errors. I made changes to my canceled flight, and the staff informed me that it was canceled again, so I changed it once more. My friend and I were supposed to travel on the same flight round trip. When it w...
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