On January 5th, 2023, I bought 2 adult and 1 child tickets for a round-trip from Istanbul to Antalya, scheduled for August 26th to September 1st. Alongside the tickets, I also purchased 4 lounge usage rights as additional services, totaling 8769 TL to be paid in 6 monthly installments. However, without any notice or approval, these usage rights were unexpectedly canceled. Dealing with Turkish Airlines' call center and file unit proved frustrating, as they provided no instant solutions and only reported urgency. I complained about file number TK-9262582, even saving voice recordings for reference. While you managed to process a refund, your execution was flawed. You initiated 3 refunds for 4 usage rights. Not only have you mishandled my money, but you've also failed to provide the service I rightfully paid for. This experience has left me disappointed and frustrated.
With the reference number SLJ7VP, on October 28, 2023, at 19:25, I purchased two round-trip tickets through the Turkish Airlines app for m** d** g*** and y** g***, paying ₺3600. The tickets were for a trip from Urfa to Ankara on November 4, 2023, and a return from Ankara to Urfa on November 12, 2...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
1. On February 2023, I purchased two flight tickets from Stockholm (Arlanda) to Ankara (Esenboga) via a connecting flight on the THY website, paying a total of ₺5,112. I also made seat selections at the time of purchase for the flight scheduled on August 30, 2023. 2. On August 9, 2023, I received a...
On 06.08.2023, I purchased three tickets for my wife, daughter, and mother-in-law for the EDO-IST route scheduled on 13.08.2023. The PNR for this booking is: tzbvwj. Subsequently, on 10.08.2023, just 3 days before the flight, we received an SMS from Turkish Airlines informing us that the flight was ...
Comments