With the reference number SLJ7VP, on October 28, 2023, at 19:25, I purchased two round-trip tickets through the Turkish Airlines app for m** d** g*** and y** g***, paying ₺3600.
The tickets were for a trip from Urfa to Ankara on November 4, 2023, and a return from Ankara to Urfa on November 12, 2023. The tickets I bought were standard. I made the reservation for my children to come to Ankara due to their mid-term break, but I realized I selected the wrong date and contacted the Turkish Airlines call center 5 minutes later.
They informed me that since the tickets were standard, changes and cancellations could not be made. They categorize people based on the tickets they purchase and do not assist, effectively wasting their money. I mentioned that I could pay a penalty fee or upgrade to a higher-class ticket, but they did not help.
Following this, I created a feedback record TK-9680535 on the Turkish Airlines website and submitted it to them. The situation is urgent. I have a complaint about this issue. I would appreciate your assistance.
On January 5th, 2023, I bought 2 adult and 1 child tickets for a round-trip from Istanbul to Antalya, scheduled for August 26th to September 1st. Alongside the tickets, I also purchased 4 lounge usage rights as additional services, totaling 8769 TL to be paid in 6 monthly installments. However, with...
Hello, on January 25, 2024, I purchased a round-trip ticket from Turkish Airlines for three people: A**** C********, K**** G****, and Y***** from Istanbul to Elazig Airport. I completed the outbound ticket and checked in. However, when I bought the return ticket, the page booked another one-way tick...
Today, on July 31, 2023, I purchased a round-trip ticket from Turkish Airlines for the flights on August 1 GAP-Esenboga and August 2 Esenboga-GAP TK7114. However, 10 minutes after purchasing the ticket, I realized that the return date was incorrect. I immediately called customer service, which took ...
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
I purchased 4 tickets from Turkish Airlines on August 25, 2022, for a flight departing on September 3. Due to traffic, I arrived a bit late at Ordu Giresun Airport. Since there was only half an hour left for the flight, they did not let us in, and I was left stranded with my 3 children. They informe...
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