On 20.09.2023, I submitted my documents to the Romanian consulate to obtain a visa. I was told that my visa would be ready by 25.09.2023. However, it still hasn't arrived as of today, 01.10.2023. I am not employed and I am a university student. I requested the cancellation or postponement of my Antalya-Bucharest flight on 2.10.2023 because my Romanian visa has not yet arrived. I contacted THY customer service on 30.09.2023 by writing and calling 4440846, emphasizing the urgency of my situation. They said it is under review and that they would get back to me as soon as possible. Will you respond after it's too late? According to the agreement between the National Agency and THY, a 20% discount code is given to support students, which I used to purchase my ticket early. However, this discount code is only valid for 'Business' tickets that are non-refundable and non-postponable. We are students and do not have enough money; if we did, I wouldn't have bought the ticket early just to benefit from your so-called 20% discount. Ticket prices are increasing every day. I bought my plane ticket for ₺3,732.61, and because you are not helping, this ticket seems to be going to waste. I am complaining about being forced into a difficult procedure just to get a small amount of help as a student. I am also complaining about your inflexibility and lack of assistance towards students.
Erasmus students who are going abroad can get a 15% discount on their flight tickets thanks to an agreement between the Turkish National Agency and Turkish Airlines. With this campaign, I also received my discount code. But whenever I tried to apply the promo code to my ticket, I received an error. ...
On 27.07.2023, due to a delay in my first flight with THY, I missed my connecting flight. I was informed that I would be issued a new ticket and accommodated on a different flight, but this did not happen. THY refused to pay the €200 compensation I was entitled to. After reporting the issue to the c...
On September 26, 2024, I flew from Istanbul to Chișinău with a return flight booked for September 28, 2024, through Turkish Airlines (THY). Despite having all the proof—boarding pass, camera footage, and an entry stamp in my passport confirming my flight—I was informed that THY's system showed my ou...
On 08.07.2023 at 10:45, I had a flight from Warsaw to Adana. Despite arriving at the airport 1 hour and 15 minutes (09:30) before the flight, I missed it. Let me explain why; there was a long queue at the baggage drop-off, and the screen displayed a THY Istanbul flight. I thought it was delayed and ...
I booked a ticket through the THY mobile application. The last date for ticketing the reservation was 20.07.2023. On that day, I called the THY call center. However, it turns out the number I called was not the THY call center but an agency. The person on the phone did not make this clear at all and...
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