Turkish Airlines Broke My Suitcase Wheel but Didn’t Compensate Citing the Expired Day of Application
On November 30, 2023, I traveled to Cyprus with Anadolu Jet. When I received my suitcase, I noticed that one of its legs was broken. Later, I learned from the Turkish Airlines website that I needed to file a claim within 7 days. During this period, I repeatedly tried to submit a claim on the website, but it kept giving errors. In the same week, Turkish Airlines also experienced a cyber attack. When the site gave errors, I called customer service to inform them about the issue and mentioned that I couldn't submit my claim. They told me that there were ongoing works on the site and that I should file my claim once the issue was resolved, explaining the delays during the submission. I attached photos and explained the reasons for the delay while submitting my claim. I also suggested checking the records of my conversations with customer service. However, I was informed that they couldn't assist me because I didn't file my claim within 7 days. Despite my suitcase leg being broken and my inability to file a claim within the 7-day window, and despite having records of my interactions with customer service, my claim was not accepted. This situation has caused me significant inconvenience. I want to express my dissatisfaction with their services.
