On November 30, 2023, I traveled to Cyprus with Anadolu Jet. When I received my suitcase, I noticed that one of its legs was broken. Later, I learned from the Turkish Airlines website that I needed to file a claim within 7 days. During this period, I repeatedly tried to submit a claim on the website, but it kept giving errors. In the same week, Turkish Airlines also experienced a cyber attack. When the site gave errors, I called customer service to inform them about the issue and mentioned that I couldn't submit my claim. They told me that there were ongoing works on the site and that I should file my claim once the issue was resolved, explaining the delays during the submission. I attached photos and explained the reasons for the delay while submitting my claim. I also suggested checking the records of my conversations with customer service. However, I was informed that they couldn't assist me because I didn't file my claim within 7 days. Despite my suitcase leg being broken and my inability to file a claim within the 7-day window, and despite having records of my interactions with customer service, my claim was not accepted. This situation has caused me significant inconvenience. I want to express my dissatisfaction with their services.
On 02 November 2023, my suitcase was damaged and the wheel was broken while coming from London to Istanbul with Turkish Airlines flight number TK7821. I submitted my complaint to the relevant department and filed a report. I also uploaded all the documents they requested to the website they specifie...
On April 27, 2024, I traveled with Turkish Airlines. Due to rushing out of the airport, I couldn't file a complaint about my luggage at that time. My luggage was delivered broken, and I saw on their website that assistance would be provided if a claim is made within 7 days. Additionally, a gentleman...
On August 16, 2023, I flew with THY from Ankara to Istanbul to Dushanbe. Upon arriving in Dushanbe and retrieving my luggage, I noticed that my suitcase was broken. I immediately visited the THY website to find out what needed to be done and read the following statement: 'If you notice damage to you...
On December 28th, I flew from Ashgabat to Izmir with Turkish Airlines, and my luggage arrived damaged. I noticed the damage and immediately reported it to the Turkish Airlines service desk at Izmir Adnan Menderes Airport. They gave me a code and instructed me to create a file and contact them via em...
I flew with Turkish Airlines on 01.07.2023. After the flight, I found that my suitcase was damaged. I had bought the suitcase just one week before the flight, and it was brand new. I filed a report and filled out a form. In their response, they told me that I needed to get the suitcase repaired. I i...
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