On April 27, 2024, I traveled with Turkish Airlines. Due to rushing out of the airport, I couldn't file a complaint about my luggage at that time. My luggage was delivered broken, and I saw on their website that assistance would be provided if a claim is made within 7 days. Additionally, a gentleman at Istanbul Airport informed me that I could file a claim online and that I would receive assistance without any issues. However, when I filled out the form on the Turkish Airlines website, I received a response stating that I needed to report the damaged baggage at the airport upon arrival. The website states that claims can be made within 7 days of the travel date; however, no assistance was provided. The page mentions, 'For damage or missing items; in cases where the damage is not immediately visible or the missing items are not immediately noticed, you can apply to the baggage irregularity reporting and tracking page within 7 days of your travel date. During the application, do not forget to attach photos of the damaged area or a priced list of the missing items to your file.' So, are these instructions meaningless? No assistance was provided during the process...
Turkish Airlines damaged my luggage and didn't compensate for it because I didn't file a report at the airport. On 23.06.2024, I handed over my luggage in perfect condition before arriving in Istanbul. When I retrieved it at Istanbul airport, one of the wheels was broken. I had to leave urgently, so...
Hello, on 30/01/2024, I had a flight with THY from Dublin to Istanbul. After disembarking from the plane and while still inside the airport, I realized that my baggage was broken when I retrieved it. When I asked the staff there for assistance on what to do, they handed me a paper and told me that I...
On August 16, 2023, I flew with THY from Ankara to Istanbul to Dushanbe. Upon arriving in Dushanbe and retrieving my luggage, I noticed that my suitcase was broken. I immediately visited the THY website to find out what needed to be done and read the following statement: 'If you notice damage to you...
On November 17, 2023, I had a flight from Istanbul New Airport to Gaziantep Airport. Due to the late arrival of my baggage and being in a hurry, I couldn't inspect my suitcase thoroughly. Moreover, the damage was not visible from the top. I noticed the damage only after reaching the hotel. Therefore...
On September 22, 2023, I filed a report for my damaged luggage at Istanbul Airport. Then, I emailed the report along with the requested documents on the Turkish Airlines website. On October 4, 2023, the report was directed to compensation science. Although they should respond within 21 business days...
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