I purchased a ticket from Turkish Airlines' mobile site using my miles and paid an additional ₺480 for a flight from Izmir to Elazig with a layover at Istanbul Sabiha Gokcen. When I arrived at Izmir airport and checked in, they informed me that my luggage was overweight. I mentioned that I am a Gendarmerie personnel and that there was a campaign for us, but they said it didn't apply to tickets bought with miles. I ended up paying ₺495. Upon reviewing my account transactions, I noticed that ₺495 was charged twice, which I reported and got refunded. If I hadn't noticed, no one would have cared. My second issue is that my layover flight at Sabiha Gokcen was actually at Istanbul Airport, and they told me I would have to pay another baggage fee there. I called customer service, and a lady named S**** said they would refund the ₺495 and asked me to purchase baggage again and inform them that I wanted to use the baggage for my flight from the other airport. I did this, but they told me that since I bought it for Sabiha Gokcen, I would have to pay again for the flight from Istanbul Airport. On top of my exhaustion, I had to go through security multiple times. I want this issue resolved immediately.
Turkish Airlines transferred my luggage to the wrong plane. I am writing about the issues I faced to set an example and to prevent others from experiencing the same problems. Maybe this will ease my frustration a bit. The disorganization of Turkish Airlines persisted from Istanbul to Izmir. The gate...
On August 4th, I purchased a ticket for the 17:45 flight from Sabiha Gokcen to Antalya. The ticket amount was deducted from my account. When I arrived at the airport, I was told that I had a reservation but no ticket. However, they still charged me for the ticket. Then, they found a seat on the same...
I purchased 54 kg of baggage through the app and paid £141. At the airport, they told me I only had 20 kg. I called customer service to explain the situation. I stated that everything was recorded and that £141 would not be charged for just 20 kg of baggage. They told me that the price was quoted fo...
On December 3, 2023, I booked a round-trip ticket to Belgrade using my miles through the Turkish Airlines app. On December 31, 2023, I traveled with my cabin luggage on a flight from Istanbul with Turkish Airlines. On my return journey, I was informed at Belgrade airport that my cabin luggage did no...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
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