I needed to change my THY flight ticket and did so at least 5 days in advance. They asked for an additional payment of around ₺763 for the change. I don't understand how charging an extra fee of around ₺763 for a change made at least 5 days in advance is fair or just. I would understand if it were a ticket cancellation or if I were rescheduling a ticket for the next day, but demanding around ₺763 for postponing a ticket 5 days ahead is absurd. When I checked the ticket prices for rescheduling, my original ticket cost ₺3201, and the total for the new date was around ₺2803. Even if the deduction was ₺763.68, I would still need to pay around ₺400. However, they said that the new ticket price does not apply for changes and there is an extra charge. This situation reminded me of the historical character Deli Dumrul. I want THY officials to know that I feel my money was unjustly taken.
On July 20th, I purchased a group flight ticket from THY for my son. I wanted to change the time of the 9:35 AM flight on November 10th to another time on the same day. Instead of paying a total of ₺820 for the schedule change fee of ₺350 + service fee + ₺420 fare difference, I was asked to pay ₺160...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I purchased a top-level ticket from THY for a trip departing on June 12 and returning on August 2. I initially paid an extra ₺5,000 in case I needed to make changes. When I wanted to change my return ticket from August 2 to August 11, they charged me an additional ₺18,000. I changed the ticket to Au...
THY Prime Fly Ticket Change without Penalty Issue Last week, I purchased a flight ticket from Canakkale to Gaziantep with a layover in Ankara for my family and me. While buying the ticket, it was mentioned that if I chose the Prime Fly option, I could make changes without penalty by paying an add...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
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