On August 13, 2023, at 10:55 AM, I had a flight from Ankara to Şırnak. I had purchased my ticket from Anadolu Jet, a subsidiary of Turkish Airlines (THY). As can be seen from the airport's camera recordings, I started waiting in line at 10:00 AM to check in my luggage. My baggage allowance was 8 kg for hand luggage and 15 kg for checked luggage. When it was my turn, the female officer at the counter told me that my suitcase was 18 kg and that I needed to take 3 kg out as it could not be accepted on the plane otherwise. However, considering the flight time, she did not remind me that I could use my extra baggage allowance. Despite stating that I was military personnel and presenting my ID, she did not grant me my entitled additional baggage allowance and did not assist me in any way. I had to reorganize my suitcase and get back in line from the beginning. When it was my turn again, even though it was only 10:15 AM, I was informed that boarding had started and baggage check-in was closed. I was declared a late passenger and was not allowed to board the plane. I was directed to the information desk, and when I wanted to reconsider my ticket, I was told that I could not use my ticket again and had to purchase an extra flight ticket. To avoid being late for my duty, I paid for a new ticket for the 11:55 AM Ankara - Mardin flight and traveled to Mardin. From there, I had to take a bus to Şırnak. Due to not being granted my rightful baggage allowance, I was sent back to the beginning of the line, causing a loss of time. Despite arriving early at the airport, I was informed that boarding had started and I could not board the plane. I found a ticket to Mardin. Due to the incompetence and indifference of your staff, I suffered both financially and emotionally. I work in a district where travel is prohibited after dark due to terrorism, and I had to join my unit after dark. The cost of the new flight ticket, the bus journey from Mardin to Şırnak, and the taxi fares in between are approximately three times the cost of your flight ticket. I request compensation for my financial and emotional losses.
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
On 10.10.2023 at 05:30, I checked in for my Elazig to Istanbul Sabiha Gokcen flight but forgot to get my mobile boarding pass. I arrived at Elazig Airport at 05:00 and went to the THY ticket office. The sales clerk informed me that they couldn't issue a boarding pass within the last 45 minutes. They...
On January 28, 2024, I had purchased two tickets with the PNR code SU25IZ for the THY Anadolu Jet flight TK7260, departing from Istanbul Sabiha Gokcen to Adana Sakirpasa at 09:35. I left my house two hours early and arrived at the airport at 08:20. Due to weekend congestion, I waited 10 minutes at s...
On 07/07/2024, I was on THY's flight TK-2205 from Kahramanmaras to Istanbul, scheduled to depart at 18:00. Upon boarding, I couldn't find a place to store my luggage, so I called the flight attendant. She informed me that there was no available space at the moment and suggested I place one bag under...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
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