I purchased a ticket from Turkish Airlines for a flight on 11.01.2024 at 02:00 to travel from Istanbul to Izmir with my friend. I completed my check-in via the app, but my friend's check-in did not go through. We arrived at Istanbul Airport around midnight. The counter agent requested the physical presentation of the credit card used for my friend's ticket purchase, which was my credit card. Since I didn't have the card with me, I couldn't present it. We were directed to the supervisor. The decision-maker was the supervisor... I am the credit card owner, I had my ID and everything with me, but they still required the physical card. How can this be reasonable? After pleading and trying to convince the supervisor, we finally resolved it. We had to deal with this in the middle of the night, tired and sleepy! I ask Turkish Airlines! If a secure transaction isn't possible, then why issue the ticket? Why is this only discovered at the counter a few hours before the flight? Is it so easy to get to Istanbul Airport? This seems like a tactic to make people buy new tickets... Never again with Turkish Airlines!
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
On September 4, 2023, my spouse bought a ticket from Istanbul Airport to Antalya Airport using a virtual card linked to my bank card from Turkish Airlines (THY). When she tried to check in using the machine at the airport, an error occurred because the names on the ticket and the bank card were diff...
A year ago, I had an open ticket with Turkish Airlines (expiry date: 10.07.2024 23:59). Today was the last day to use it. I tried to purchase a ticket at the Turkish Airlines ticket counter at Istanbul Airport. The staff said, 'Your transaction cannot be completed. There is a technical issue.' They ...
I purchased a ticket from Turkish Airlines for the flight on 19.01.2024 at 07:50 with PNR number VKI7RB for three people. We completed both check-in and online ticketing. After checking in two suitcases, the baggage counter closed while I was about to check in my suitcase. They directed us to the 'S...
On December 10, 2023, I arrived 40 minutes early for my THY flight from Izmir to Istanbul Airport and had selected my seat a day prior, yet I was denied boarding. The issue was due to an error on the check-in screen after I selected my seat. I received the seat selection confirmation via email. My f...
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