Netshort Charged $12 for a Weekly Premium Membership

On October 2, I accidentally purchased a weekly Premium membership from the Netshort platform, and my card was charged $12. I canceled the membership immediately afterward, but I have not received a refund for the amount that was charged.

I cannot find any customer service department or support channel on the platform where I can request a refund and receive a timely response. As a result, I continue to be out of pocket. The lack of adequate communication channels has made it impossible for me to reach a representative or get clear information about the refund process.

This transaction was made using my IP address 2099398728133021698. I request an immediate refund of the $12 that was charged to me and ask that this matter be resolved as soon as possible.