On July 13, 2024, we contacted THY regarding our inability to board the TK1865 flight to Rome and requested a ticket cancellation. However, canceling and rebooking was more costly, so we traveled to Rome with Pegasus. On July 18, our baby fell ill, and we wanted to return early, but we were informed that due to the sequential ticket policy, we could not board the return flight TK1872 on July 21 since we missed the initial flight. We were not informed about this policy during our first call. Even if everything had gone smoothly, we wouldn't have been able to board the flight on July 21. We are complaining about the lack of information provided by THY. Currently, I have been waiting for information to change the flight since noon with my sick baby, but no one has responded. I cannot understand such insensitivity despite emphasizing the urgency of the situation. I will pursue my rights through all available platforms, including legal action if necessary.
On April 14, 2024, my wife and I were unable to board the Lisbon-Istanbul flight TK-1760 due to overbooking by THY. As a result, the compensation amount of €400 each (totaling €800) has not been paid to us as of today. My feedback number is TK-10674705 (Se*** El****). The same situation applies to...
Despite calling THY and writing multiple complaints on their website about our problematic flight on 01.07.2023, I have received no response. I had to travel after surgery, and we faced long queues in the crowded area before boarding. Additionally, our luggage was intentionally delivered to us the n...
Hello, I purchased tickets on 09.01.2024 for my spouse, myself, and our 44-day-old baby. The ticket details were for a flight on 25.01.2024, with flight code TK7702, departing from SAW at 00:10 and arriving at GYD at 03:55. On 18.01.2024, I was informed without any prior notice that the flight sc...
On July 19, 2024, our 18:50 Brussels-Istanbul flight was canceled by Turkish Airlines. We had purchased tickets for the most suitable flight, the 02:00 AM THY flight to Izmir on July 20, as we were supposed to arrive in Istanbul at 23:50. The new flight time was rescheduled to 14:25 on July 20, mean...
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