On 7-5-2024, during my THY1952 Amsterdam-Ankara flight, I experienced the loss of 2x suitcases, and I strongly condemn what THY has put me through. In my compensation claim, they accept to reimburse the expenses I incurred at the time of the loss. One of my suitcases was found, but the one containing my most important belongings is still missing. For the compensation of the items in the lost suitcase, they are asking for the original receipts of the items. How many people would think to keep the receipts of items purchased 2 or 3 months ago, take photos of them, and place them in the suitcase just in case they might travel with THY and lose their belongings? Despite informing them at least 6-7 times that I do not have the receipts and it is impossible for me to obtain them, they still insist on asking for the receipts. I hope THY reviews their behavior that has victimized me at the age of 86 for days and takes the necessary actions. F A*****
On 01.04.2024, during the Singapore layover of my TK0169 Melbourne/Istanbul flight, our plane malfunctioned, and we had to stay in Singapore for two days. Upon arriving in Istanbul, I discovered that one of my two suitcases was missing, and a lost baggage report was filed. After a month, it was conc...
I traveled on July 15, 2024, on flights TK1040 OTP-IST and TK2184 IST-ESB with ticket number THY 2352231285675/1 and baggage tag number TK803010. Upon arriving home, I noticed that some of my personal belongings were missing from my luggage. I reported the issue through the Turkish Airlines website,...
Three months ago, during a trip to Syria for national security purposes with THY, my large suitcase containing all necessary and personal items was lost. For the first month, I was told there was a search process. Later, my baggage was declared lost, and I was directed to the compensation unit. The ...
On March 1st, 2024, I was a passenger on Turkish Airlines flight TK2418 from Istanbul to Antalya. When I arrived at my destination, I discovered that my Pierre Cardin carry-on suitcase had been damaged and was rendered unusable. I filed a damage report and submitted a claim through the airline's ...
Comments