We booked round-trip tickets from Ankara to the USA with THY. It was the worst travel experience we've ever had. Despite calling four times and creating two notifications a week in advance for our 2-year-old child, we received no priority boarding, toys, or kids' menu as promised. The long journey turned into a nightmare. When we arrived, our luggage was unusable. We filed a report, but no response. To avoid the same issue on the return trip, we called and created notifications multiple times again, but the result was the same. Additionally, this time, two of our suitcases were lost. According to the information given, while our other suitcases arrived, these two did not make it onto the plane. Despite handing them over very early, one suitcase was broken. I spent $180 on a suitcase, which got lost, and the intact ones were shattered. We repeatedly mentioned that there were fragile items inside, but the suitcase itself ended up broken, and the other one lost. We were left in a terrible situation with our child. After approximately 20 hours of travel, we waited another two and a half hours at the airport for our luggage, only to be told on our third visit that 'your luggage was not put on the plane.' International flights with other companies are much cheaper, even half the price, yet we chose THY, trusting them. Will we choose them again? I don't think so. They promised a kids' club. Trusting them left us in a terrible situation. Our suitcase was broken upon arrival, making it impossible to carry. Thank you for ruining our vacation and charging us for it.
On June 24th, I traveled from Kayseri to Istanbul Airport, and I wish I hadn't. THY, a reputable company for years, now feels no different from a road transport company. The plane landed at IGA, and we waited for 2 hours at night. My small child in my arms, everyone got their luggage except me. My b...
I wasn’t planning to share this experience publicly, but after my recent international flight, I felt compelled to do so to highlight how indifferent and unhelpful Turkish Airlines (THY) has been. For our flight from JFK to IST on October 11, my wife—who is 7 months pregnant, with a doctor’s note—an...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
In June, I purchased a THY flight ticket for August 26th from Trabzon to Izmir with a stopover in Istanbul. I also booked an early reservation at a hotel and paid for airport transfer to the hotel for my vacation, but I had no idea THY would cause such an issue. Upon arrival at the destination, I le...
During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one ...
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