On August 1, 2023, my Turkish Airlines flight TK-7391 from Sirnak to Istanbul, scheduled for 15:10, was delayed by an hour. The delay was attributed to an aircraft malfunction, and we were informed that another plane was being redirected. When booking my ticket, I paid extra for seat 14A with additional legroom. However, the plane that arrived did not have extra legroom for seat 14A. I informed the authorities that I had paid for a seat with extra legroom, but my complaint was not addressed. Passengers in rows 15 and 16 told me they did not pay any extra fee and simply requested more legroom during check-in. Why did you give free seats to others and leave me dissatisfied? Is this acceptable for Turkish Airlines? Where is the customer satisfaction? Is the lack of Pegasus flights in Sirnak the reason for this negligence? I am compelled to choose your airline again, but I will continue to document these issues. If necessary, I will escalate this to CIMER.
I was scheduled to travel from Izmir to Istanbul on Turkish Airlines flight TK2333 at 18:55 on 15.11.2023. However, without any apology, the agency from which we purchased the tickets informed us that the flight was canceled and we were moved to the 21:10 flight. We arrived at the airport 4 hours ea...
I booked Turkish Airlines flight TK2193 and paid extra for a seat with additional legroom, as I am tall and needed the comfort. Despite choosing the most expensive option for seating, they arbitrarily moved me to a cramped seat in the back rows without providing any explanation. This is completely ...
On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buying the ticket, I selected my seat and paid for it. However, until the day of the flight, the seat I paid for kept changing. My seat number changed 4-5 times, and I couldn't sit in ...
On May 14, 2024, we boarded the Izmir-Istanbul TK 2329 flight at 17:00, which was delayed by 20 minutes. After boarding, we noticed that an additional 3 passengers were allowed on the plane, who were left standing at the rear. We were informed of a technical issue, and we had to wait inside the plan...
I had a flight with Turkish Airlines on 28.08.2023, flight number TK2857, seat 02C, from Ordu-Giresun Airport to Istanbul Airport scheduled for 14:55. After checking in, I received a message stating that the flight was delayed by 35 minutes. I arrived at the airport gate at 14:50 and tried to print ...
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